terms & conditions
By using any of the services Data Recovery Ottawa provides, the Customer agrees to observe all of the revisions of these Terms of Service as they may be in effect from time to time.
These Terms of Service supersedes any usage of trade and control all course dealing between Data Recovery Ottawa and the Customer.
Unless contracted by separate agreement, in writing, under no circumstances does Data Recovery Ottawa assume responsibility for the loss of information on the media provided to Data Recovery Ottawa.
The Customer agrees to indemnify and hold Data Recovery Ottawa harmless from any claims resulting from the Customer's use of the service which damages either the Customer or another party or parties.
The Customer is the legal owner, representative, or otherwise have legitimate rights to the property and all data contained therein sent to Data Recovery Ottawa.
Data Recovery Ottawa agrees to absolute Non-Disclosure of any and all information or data files supplied with, stored on, or recovered from Customer equipment.
Data Recovery Ottawa shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
Data Recovery Ottawa is not liable for any direct or indirect damages, including loss of data, loss of revenue, incidental or consequential, before, during or after service.
The Customer authorizes Data Recovery Ottawa to conduct an evaluation of the media sent to determine the nature of the damage and provide an estimate of recovery cost and timing. The evaluation is free* and no work beyond this evaluation will be charged without explicit Customer’s approval.
If the job is refused or cancelled by Customer after it's been approved, the Customer will be charged 30% of the quoted amount. At that point no data will be returned to Customer. The original media will be returned to Customer only after the 30% payment is received.
Payment is due in full upon completion of successful recovery, prior to release of data.
Payments not received within 7 days of the billing date are to be considered delinquent and may be subject to reasonable collection and legal fees. Returned checks are subject to a charge of $35.00.
The Customer is financially responsible for all shipping costs, custom duties and taxes to and from Data Recovery Ottawa.
Customer's data will be kept onsite for no longer than 5 business days. It is the responsibility of the Customer to verify the recovered data and notify Data Recovery Ottawa within 5 business days by email or otherwise. Failure to confirm the recovered data is a full responsibility of the Customer. Data Recovery Ottawa shall not be liable for any further claims.
Customer is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of Data Recovery Ottawa, and assumes any and all known risks of injury and property damage that may results.
By the use of a Data Recovery Ottawa services the Customer accepts the terms and conditions of this agreement.
*For non-emergency cases only. (Emergency evaluations are from $999.00 to $1,199.00).
Data Recovery Ottawa is a devision of Capital Data Recovery Inc.